FAQ

Who will I see for services at The Heart of the Matter?
Our Intake Coordinator, will handle all new client referrals, and help incoming clients get connected with the right services and the best fitting therapist.
How much will services cost?

The cost will vary depending on which therapist you see. Most services cost between $125 and $220, depending on the therapist and type of session. There are some sliding scale opportunities for each therapist. 

Can I use my insurance?

Depending on the service and insurance company, you may be able to use your insurance. Most insurance plans do NOT pay for Couples Counseling without a diagnosis impactint the relationship. Check with your insurance or we will have our Intake Coordinator check for you. We are in network with CIGNA, Aetna, and Tricare West.  If we are not in network with your insurance and you have a PPO, we will provide you with a “Super Bill” to submit to your insurance company. We are also able to submit “Courtesy Claims” on your behalf for Blue Cross/Blue Shield PPOs. 

Can I use my HSA or FSA card?
Yes! You absolutely can use your HSA card for psychotherapy services because we are healthcare providers.
What if I don't click with the therapist I am matched with?
Finding the right therapist is a lot like dating, it is important to find a therapist that fits for you! You are absolutely entitled to keep looking until you find the right therapist.

If you find you aren’t fitting well with the therapist you have been matched with, please feel free to reconnect with our Intake Coordinator and she will help you find a therapist that would work well for you.

I’m concerned that therapy will be difficult for me/us.
Our clinicians create a comfortable environment throughout your process in therapy. We are trained and experienced in effective techniques to support any challenges that may occur. We are sensitive to your needs and will collaborate to create a safe space.
I worry about going too fast and becoming overwhelmed.
You are the one who controls the pace of therapy and are welcomed to make the choices about when and how to move forward that best support your needs.
I want to work through some traumatic events that happened to me, but I don’t want to share all the details. Is that possible?
Our clinicians have been trained to work with as little or as much detail as you feel comfortable in disclosing. If sharing your story is not part of your healing process, our clinicians know how to work with your needs to achieve satisfying results.